To start, my wife and I have very different styles and designing a house was fun combining the styles. We had over 50 different samples of floors and chose Farmstead Decatur. See pictures. The floor is amazing with both look and quality. We loved the floor so much that we are going with Farmstead Valdosta in our new house. Now, to the customer service part. We bought the Valdosta from a local store in Palm Beach and then they called and said I had to pay more. I will not mention the store but my wife reached directly out to GEM and spoke with Natalie as she had sent us a sample of the Valdosta since no one had a sample for us to put next to new cabinets and countertops. Natalie got right back to her with a contact in Ft Lauderdale and he got us the floor and shipping directly to our house. I run my own business and customer service is something I preach on a daily basis. GEM not only has an amazing product, they have great customer service.